Question 1

What products does Alcodec manufacture?

Accepted Answer

Alcodec manufactures premium aluminium systems including bioclimatic pergolas (Luxa 500, 700, 800), zip screens (Luxa 100 series), glass railings (Alcodec FS 1500/3000/7000), aluminium railings (EasyMod), carports (standard, solar, custom), winter gardens, sliding and folding glass systems, and brise-soleil shutters.

Question 2

Where is Alcodec located?

Accepted Answer

Our 12,000 m² production facility is located in Gebze, Kocaeli, Turkey — strategically positioned between Istanbul and the major shipping ports for efficient European delivery.

Question 3

Which countries does Alcodec export to?

Accepted Answer

We export to Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Romania and other European markets. Our primary focus is the DACH region (Germany, Austria, Switzerland).

Question 4

What certifications does Alcodec hold?

Accepted Answer

Alcodec holds QUALICOAT, CE, EN 1090 and ISO 9001 certifications. We use TIGER Coatings powder coat technology for premium surface finishes in any RAL colour.

Question 5

What is a bioclimatic pergola?

Accepted Answer

A bioclimatic pergola features adjustable aluminium louvre blades (0°–135°) that control sunlight, ventilation and rain protection. Our Luxa 700 is motorised while the Luxa 500 operates manually.

Question 6

What wind resistance do your zip screens have?

Accepted Answer

Our Luxa 100 zip screens are tested to withstand wind speeds up to 130 km/h thanks to the zip-guided rail system that locks the fabric in place.

Question 7

What glass thickness options are available for railings?

Accepted Answer

Our Alcodec glass railings use laminated VSG safety glass. Options range from 6+6mm to 15+15mm depending on the system (FS 1500, FS 3000 or FS 7000) and wind load requirements.

Question 8

Can I become an Alcodec dealer?

Accepted Answer

Yes! We are actively expanding our dealer network across Europe. Contact us through our dealer inquiry form to discuss partnership opportunities, territory availability and terms.

Question 9

What is the lead time for orders?

Accepted Answer

Standard lead times are 4–6 weeks for most products from order confirmation. Custom configurations may require additional time. We provide detailed timelines with every quotation.

Question 10

Do you offer technical support?

Accepted Answer

Yes, we provide comprehensive technical support including installation guides, structural calculations, AutoCAD drawings, product training and on-site support for complex projects.

Question 11

Quelle est la durée de garantie ?

Accepted Answer

10 ans de garantie structurelle, 5 ans sur le revêtement, 2 ans sur les moteurs. Revêtement QUALICOAT certifié TIGER Coatings.

Question 12

Proposez-vous un service de montage ?

Accepted Answer

Équipe propre en Turquie, partenaires autorisés en Europe. Guides de montage détaillés fournis.

Question 13

Quel est le délai de livraison ?

Accepted Answer

Standard : 3-5 semaines. Sur mesure : 5-7 semaines. Livraison EU par camion à domicile.

Question 14

Comment fonctionnent vos outils en ligne ?

Accepted Answer

10 outils gratuits pour la planification de projet : vérification technique, trouveur de produit, configurateur 3D et comparateur de coûts.

Question 15

Pourquoi choisir Alcodec ?

Accepted Answer

Fabricant avec usine propre. Normes EN 1991-1-1, DIN 18065, revêtement QUALICOAT II, ancrage inox A4, garantie structurelle 10 ans.

Frequently Asked Questions

Frequently Asked Questions