Question 1

What products does Alcodec manufacture?

Accepted Answer

Alcodec manufactures premium aluminium systems including bioclimatic pergolas (Luxa 500, 700, 800), zip screens (Luxa 100 series), glass railings (Alcodec FS 1500/3000/7000), aluminium railings (EasyMod), carports (standard, solar, custom), winter gardens, sliding and folding glass systems, and brise-soleil shutters.

Question 2

Where is Alcodec located?

Accepted Answer

Our 12,000 m² production facility is located in Gebze, Kocaeli, Turkey — strategically positioned between Istanbul and the major shipping ports for efficient European delivery.

Question 3

Which countries does Alcodec export to?

Accepted Answer

We export to Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Romania and other European markets. Our primary focus is the DACH region (Germany, Austria, Switzerland).

Question 4

What certifications does Alcodec hold?

Accepted Answer

Alcodec holds QUALICOAT, CE, EN 1090 and ISO 9001 certifications. We use TIGER Coatings powder coat technology for premium surface finishes in any RAL colour.

Question 5

What is a bioclimatic pergola?

Accepted Answer

A bioclimatic pergola features adjustable aluminium louvre blades (0°–135°) that control sunlight, ventilation and rain protection. Our Luxa 700 is motorised while the Luxa 500 operates manually.

Question 6

What wind resistance do your zip screens have?

Accepted Answer

Our Luxa 100 zip screens are tested to withstand wind speeds up to 130 km/h thanks to the zip-guided rail system that locks the fabric in place.

Question 7

What glass thickness options are available for railings?

Accepted Answer

Our Alcodec glass railings use laminated VSG safety glass. Options range from 6+6mm to 15+15mm depending on the system (FS 1500, FS 3000 or FS 7000) and wind load requirements.

Question 8

Can I become an Alcodec dealer?

Accepted Answer

Yes! We are actively expanding our dealer network across Europe. Contact us through our dealer inquiry form to discuss partnership opportunities, territory availability and terms.

Question 9

What is the lead time for orders?

Accepted Answer

Standard lead times are 4–6 weeks for most products from order confirmation. Custom configurations may require additional time. We provide detailed timelines with every quotation.

Question 10

Do you offer technical support?

Accepted Answer

Yes, we provide comprehensive technical support including installation guides, structural calculations, AutoCAD drawings, product training and on-site support for complex projects.

Question 11

Qual è il periodo di garanzia?

Accepted Answer

10 anni garanzia strutturale, 5 anni rivestimento, 2 anni motori. Rivestimento QUALICOAT certificato TIGER Coatings.

Question 12

Offrite servizio di montaggio?

Accepted Answer

Team proprio in Turchia, partner autorizzati in Europa. Guide di montaggio dettagliate incluse.

Question 13

Qual è il tempo di consegna?

Accepted Answer

Standard: 3-5 settimane. Su misura: 5-7 settimane. Consegna EU con camion a domicilio.

Question 14

Come funzionano i vostri strumenti online?

Accepted Answer

10 strumenti gratuiti: verifica tecnica, trova prodotto, configuratore 3D e confronto costi.

Question 15

Perché scegliere Alcodec?

Accepted Answer

Produttore con fabbrica propria. Norme EN 1991-1-1, DIN 18065, rivestimento QUALICOAT II, ancoraggio inox A4, garanzia strutturale 10 anni.

Frequently Asked Questions

Frequently Asked Questions