Question 1

What products does Alcodec manufacture?

Accepted Answer

Alcodec manufactures premium aluminium systems including bioclimatic pergolas (Luxa 500, 700, 800), zip screens (Luxa 100 series), glass railings (Alcodec FS 1500/3000/7000), aluminium railings (EasyMod), carports (standard, solar, custom), winter gardens, sliding and folding glass systems, and brise-soleil shutters.

Question 2

Where is Alcodec located?

Accepted Answer

Our 12,000 m² production facility is located in Gebze, Kocaeli, Turkey — strategically positioned between Istanbul and the major shipping ports for efficient European delivery.

Question 3

Which countries does Alcodec export to?

Accepted Answer

We export to Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Romania and other European markets. Our primary focus is the DACH region (Germany, Austria, Switzerland).

Question 4

What certifications does Alcodec hold?

Accepted Answer

Alcodec holds QUALICOAT, CE, EN 1090 and ISO 9001 certifications. We use TIGER Coatings powder coat technology for premium surface finishes in any RAL colour.

Question 5

What is a bioclimatic pergola?

Accepted Answer

A bioclimatic pergola features adjustable aluminium louvre blades (0°–135°) that control sunlight, ventilation and rain protection. Our Luxa 700 is motorised while the Luxa 500 operates manually.

Question 6

What wind resistance do your zip screens have?

Accepted Answer

Our Luxa 100 zip screens are reviewed for project wind exposure thanks to the zip-guided rail system that locks the fabric in place.

Question 7

What glass thickness options are available for railings?

Accepted Answer

Our Alcodec glass railings use laminated VSG safety glass. Options range from 6+6mm to 15+15mm depending on the system (FS 1500, FS 3000 or FS 7000) and wind load requirements.

Question 8

Can I become an Alcodec dealer?

Accepted Answer

Yes! We are actively expanding our dealer network across Europe. Contact us through our dealer inquiry form to discuss partnership opportunities, territory availability and terms.

Question 9

What is the lead time for orders?

Accepted Answer

Standard lead times are 4–6 weeks for most products from order confirmation. Custom configurations may require additional time. We provide detailed timelines with every quotation.

Question 10

Do you offer technical support?

Accepted Answer

Yes, we provide comprehensive technical support including installation guides, structural calculations, technical reference drawings, product training and on-site support for complex projects.

Question 11

What is the warranty period?

Accepted Answer

We offer 10-year structural warranty on all aluminium components, 5 years on powder coating, and 2 years on motors and electronics. QUALICOAT-certified TIGER Coatings ensure long-term colour stability.

Question 12

Do you provide installation services?

Accepted Answer

We install with our own team in Turkey and through authorised partners in Europe. All products include detailed installation guides — experienced teams can also do DIY installation.

Question 13

What is the delivery time?

Accepted Answer

Standard products: 3-5 weeks from order confirmation. Custom sizes and colours: 5-7 weeks. EU delivery by truck to your door. Expedited production available for urgent projects.

Question 14

How do your online tools work?

Accepted Answer

Our 10 free online tools help you plan your project: Engineering Pre-Check (wind load, glass thickness), Product Finder (4-step selection), 3D Configurator (EasyMod design) and Cost Comparison (relative budgeting).

Question 15

Why choose Alcodec?

Accepted Answer

Alcodec is a manufacturer with its own factory — not a reseller. This means quality control, price advantage and custom production flexibility. Manufacturing to EN 1991-1-1 and DIN 18065, QUALICOAT II coating, A4 stainless steel anchoring and 10-year structural warranty are standard.

FAQ — Pergola, Railing, ZIP Screen

FAQ — Pergola, Railing, ZIP Screen